Refund and Cancellation Policy for Ybonis Beauty Spa

1. Overview

This policy applies to all online purchases made through Ybonis Beauty Spa. By making a purchase, you agree to the terms outlined in this policy.

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2. Order Cancellation

Before Shipment: Orders can be canceled at no cost before they have been processed for shipment. If you wish to cancel your order, please contact our customer service immediately at 978-655-8082 or ybonisbeautyspa@gmail.com.

After Shipment: Once the order has been shipped, cancellations will not be accepted. In this case, please refer to our return policy.

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3. Return and Refund Policy

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Return Period: Products may be returned within 30 days from the receipt date.

Product Condition: To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.

Return Process: To initiate a return, contact our customer service with your order number and product details. You will be provided with a return label and instructions on how to proceed.

Return Costs: Return costs are the responsibility of the customer, unless the product is defective or there was an error on the part of Ybonis Beauty Spa.

Refund: Once we receive and inspect the returned product, we will proceed with the refund. The refund will be made using the same payment method used for the original purchase.

Defective or Incorrect Products: If you receive a defective or incorrect product, please contact us immediately for a prompt resolution.

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4. Exceptions

Personal use products, cosmetics, and those products that for hygiene or health reasons are not suitable for return will not be accepted.

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5. Policy Changes

Ybonis Beauty Spa reserves the right to modify this refund and cancellation policy at any time.

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This policy is intended to provide clarity and transparency to our customers. If you have any questions or need further information, please do not hesitate to contact us at 978-655-8082 or ybonisbeautyspa@gmail.com.